FAQ

A vehicle log book is a guide provided by the vehicle manufacturer’s containing information on the specified or recommended service requirements. It guides your mechanic on exactly what needs attention at that specific service interval. It is also used as a record of Services performed. Completing these services on time helps to preserve your vehicle’s resale value, extend the life of the car and to maintain the warranty.

The logbook in some vehicles includes a box which indicates that it should be stamped by an ‘authorised dealer’. The ACCC has confirmed that even if a log book is labelled in this way, an independent repairer may sign or stamp the relevant page your service log book without it affecting the manufacturer’s warranty, provided they are qualified to do so and that all essential requirements are met. Garden City Tyre and Mechanical technicians are fully qualified to carry out your log book service and verify your log book service records.

Evidence of a well-maintained car will usually augur well for upholding resale value.

When you choose Garden City Tyre and Mechanical Toowoomba for your log book service needs, we will look after you and your car. We have Auto-data training, which ensures continual education and training, keeping our technicians up to date with modern vehicle technologies. We use Reputable branded products, which are subject to stringent manufacturing quality standards to make sure only the best parts are fitted to your car.

There is a lot of confusion about new car warranties and consumers rights under the Australian Consumer Laws (ACL).  It’s important to remember that regardless of a warranty offered by a business you have automatic consumer guarantees under the ACL that apply to many products and services you buy regardless of any other warranties’ suppliers sell or give you.

A warranty is a voluntary promise offered by the person or business who sold the product or service to you. A warranty is in addition to any rights you have under the ACL.

A Manufacturer or Dealer warranty is a promise to the consumer that a vehicle will be free from defects for a certain period of time and that any defects will entitle the consumer to a repair or other compensation. These are offered in addition to your consumer guarantees.

No. You do not have to use a Dealer to service your car to protect your new car warranty or your consumer guarantees.

To protect your new car warranty a workshop needs to follow a set of guidelines when servicing your car.  These include using quality spare parts from reputable suppliers plus lubricants and fluids that met manufacturer’s specifications. They must conduct the service in accordance with the manufacturer’s instructions and be carried out by staff trained, supervised and suitably qualified.

If you have a warrantable defect it may be a condition of the warranty that any work to rectify it is carried out at the Dealer workshop. Your independent mechanical workshop may also be able to guide you through this process.

Check your rights under the ACL and remember that often your consumer guarantees will last longer than a warranty issued by a manufacturer.   If a warranty is declined solely on the basis that your car was not serviced by the Dealership or that “non-genuine” parts were used please contact the ACCC on 1300 302 502.  Your independent mechanical workshop may also be able to guide you.